Dialogue has once again come up trumps with The International Organization for Standardization (ISO), by achieving their very latest international translation standard – ISO 17100:2015, alongside retaining the ISO 9001:2008 quality management system.
The ISO 17100:2015, is a new international standard, and a step-up from the previously awarded BS EN15038. To meet this standard, Dialogue has to abide by strict translation and quality assurance processes, tightly-controlled recruitment procedures and investment in training of in-house staff to contribute to Dialogue’s high quality translation service.
In addition to the already established and rigorous quality control processes, involving 3 professionally qualified translators in each translation, this new standard incorporates the process of recruiting, training and retaining translation project managers with high level of competence.
What does this mean for customers?
It demonstrates how the Dialogue team works to exacting and consistently high quality standards, that in turn boosts confidence and trust, both essential in delivering language services to the world’s finest businesses!
Our ‘mantra’ has always been to get it right first time, every time, and this award demonstrates that our work is not just brilliant, but it is consistently brilliant. This is what has defined Dialogue for the past 21 years, and what has created the customer loyalty that we have.
“Trust and translations go hand-in-hand. As a translation agency we nurture trust, and build relationships through this. Our people are the custodians of this and will continue to strive to ensure trust remains at the forefront of our business,” said Cathy Branson, Director and Head of Translation.
The retention of ISO 9001:2008 also demonstrates a continued high quality management system where Dialogue shows its ability to consistently provide a service that meets the requirements of the customer. Not only this, it also demonstrates how Dialogue is striving to enhance customer satisfaction through the effective application and development of the system.
“This award reflects how we treat our customers, and why we hold such great long-term relationships. The hard work put into achieving these awards has been worth it. But we will not rest on our laurels – we will continue to improve our processes so that we can offer our customers an ever-improving service package,” said Rob Shimwell, Director and Head of Training.