If you need to verify progress and return on investment (and who doesn’t?), we have it covered. Our lesson observations, progress reports, and feedback questionnaires all contribute to us working to maximise your ROI.
As a matter of course, and like any good language school, we offer constant monitoring of learners via the regular reports we send out.
ISO 9001:2008 is an integral part of our day-to-day life at Dialogue. We monitor the success of a course through triangulating the basics of teaching.
1. Learner Questionnaires
We use online formats because they’re easy to send out, fill in and collate. They probe the quality, relevance and enjoyment of a course. Sent to learners at pre-agreed times, they get opinions from the people that matter: the learners. Results are discussed with the sponsors of the training, in the form of easily digestible graphs and summaries.
Regular reports from the trainers on the individual learners. These detail the areas of language covered to date, the trainer’s opinion of the learner’s level according to the CEFR rating system and of course, along with a subjective review of progress and, most importantly, suggestions for improvement.
Lesson observations. As part of the process we also conduct regular lesson observations, partly to allow us to monitor and enhance trainer performance and partly to allow us to share best practice with our other trainers. This is followed up with a 1-1 session with the trainer ensure the circle is complete.