As a matter of course, and like any good language centre, we offer constant monitoring of learners via the regular reports we send out.

ISO 9001:2008 is an integral part of our day-to-day life at Dialogue. We monitor the success of a course through triangulating the basics of training.


1. Learner Questionnaires

We use online formats because they’re easy to send out, fill in and collate. They probe the quality, relevance and enjoyment of a course. Sent to learners at pre-agreed times, they get opinions from the people that matter: the learners. Results are discussed with the sponsors of the training, in the form of easily digestible graphs and summaries.

2. Reports

Regular reports from the trainers on the individual learners. These detail the areas of language covered to date, the trainer’s opinion of the learner’s level according to the CEFR* rating system, an assessment of learner progress and most importantly, suggestions for improvement. NB Common European Framework of References for Languages.

3. Observations

Lesson observations. As part of the process we also conduct regular lesson observations, partly to allow us to monitor and enhance trainer performance and partly to allow us to share best practice with our other trainers. This is followed up with a 1-1 session with the trainer to ensure the circle is complete.

But we’re not just paper monkeys and box-fillers. With each kind of report there is then a meaningful discussion with the relevant stakeholders to see if there is anything that can be improved upon, tweaked or, perish the thought, left alone!